At FixBee IT Services, accessible from https://www.fixbeeit.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by FixBee and how we use it.
1. Information We Collect
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, company name, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you submit a support ticket via our contact form, this data is securely transmitted via Web3Forms directly to our engineers to facilitate remote diagnostics.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our remote IT support services
- Improve, personalize, and expand our customer troubleshooting assistance
- Understand and analyze how you use our technical troubleshooting platform
- Communicate with you to resolve support tickets or send payment receipts
- Send you emails for technical notifications or billing updates
3. Log Files
FixBee follows a standard procedure of using log files. These files log visitors when they visit websites. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable.
4. Security of Data during Remote Support
We implement security-focused practices for remote support sessions, including permission-based access, session-specific credentials, and user-visible screen sharing. Once a remote support session is terminated, access ends unless you explicitly approve a new session. We never access user computers without user presence and explicit permission.
5. GDPR and Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.