Frequently asked questions about remote troubleshooting, billing safety, and how we operate.
Yes, completely safe. We use secure remote utilities (RustDesk and AnyDesk) that encrypt data end-to-end. Connection credentials change for every single session. You maintain full control: you can see every mouse movement in real time on your screen, and you can terminate the connection instantly at any moment with one click.
We build trust through performance. For individuals and home users, we diagnose and fix your technical issues first. Once you verify that the computer is fixed and everything works, we email or WhatsApp you a secure Stripe Payment Link. You pay using your Credit Card, Apple Pay, or Google Pay. Small businesses can opt for monthly invoicing.
We specialize in helping home users, remote workers, freelancers, and small businesses who don't have dedicated, internal IT teams. We operate globally, troubleshooting networks, cloud accounts, Microsoft 365 integrations, security setups, and slow computers from our remote operations center.
Absolutely not. You only need a lightweight, single-file connection client (like AnyDesk or RustDesk) that doesn't even require installation. It runs standalone and takes 1 minute to set up. Once the session ends, the connection credentials expire immediately.
We operate on a No-Fix, No-Fee guarantee. If we connect to your device and diagnose that the issue is a physical hardware failure or otherwise unfixable remotely, you do not pay us a single cent.
We resolve over 90% of standard IT issues remotely, including: slow operating systems (PC cleanup), email sync failures (Microsoft 365 / Gmail), software installations, printer/network sharing setups, malware/adware cleaning, and cloud backups configuration.